You’ve probably seen several brochures and ads pitching software to handle the intake process in your homecare business. But software is just software, right? Wrong! Deciding which software provider to choose is perhaps one of the most important decisions you’ll make. 

Remember, you’re literally servicing the health and well-being of your patients. You need to know everything about your patients—their medical history, family situations, special needs, anything that would affect your staff’s ability to provide them with the best possible care. This is why you need a robust intake software solution.

Personalized service    

Every human being is different. Therefore, every one of your homecare patients will be unique, having different experiences, character traits, not to mention their specific physical and mental conditions, medications, allergies, and cultural requirements. It’s a lot of information!

Unique personal attributes will shape the behavior and our perception of the world around us. In the context of running a homecare agency, it is therefore imperative to accurately identify these various unique attributes of the people you intend to serve. 

These details must be accurately documented, secured, yet readily available to your staff. How? You need a credible patient intake software solution.

Protect your staff and your business

Your caregivers must be completely aware of who they’re dealing with, and be given all the information necessary to ensure the well-being of the patients in their care, as well as their own safety. 

Having easy access to information about a given patient’s medical challenges could be the difference between a glowing review and a damaging bad review which can prevent you from growing your agency to its full potential.  Bad reviews will hamper opportunities to increase your agency’s patient roster and will hurt your reputation which could ultimately affect your ability to stay competitive and remain in business.

It is extremely dangerous to have caregivers assisting patients without knowing the full details of all potential risks. As a homecare agency owner it is your responsibility to equip your staff with sufficient tools that allow them to create a reality where patients are well taken care of, their families are satisfied, and your business is somewhat protected from bad reviews or even potential litigation. 

Pen and paper won’t cut it

As an entrepreneur or small business manager, you should know the risks involved in operating a homecare agency. Simply put, in 2024, relying on non-digital systems of patient intake is inefficient, cumbersome and puts your agency at a competitive disadvantage.

Your patient intake process needs to be thorough, fast, and secure. If you’re serious about succeeding in this highly competitive industry and improving the quality of life for the elderly and the disabled, then you need a reputable intake software solution ASAP.